Return Policies

Reminder: Please notate each box you are returning with the RMA number. Any boxes shipped without an RMA number will be refused.

DOA Return Policy

1. Customers requesting a DOA Return must complete the varscape.com Return Request Form.
2. Customers have 30 days from the date of varscape.com invoice to request a DOA return for items that are returnable to varscape.com under the Manufacturer’s DOA Policy. All DOA products returned must be re-packed in the original package with all manuals, cables, and accessories as received by the customer.
3. Varscape.com will not issue an RMA number without the completion and submission of the varscape.com Return Request Form.
4. The submission of a varscape.com Returns Form does not constitute or authorize the return of product to varscape.com. An RMA Number must be issued.
5. Please refer to the Manufacturer’s DOA Policy, available on the varscape.com Web site, to make sure that the item(s) for which you are requesting a return are acceptable. If an item is not returnable to varscape.com, an RMA number will not be issued.
6. Configured, varscape.com-staged, special order, software and software license keys are not returnable to varscape.com as DOA or Non-DOA product.
7. varscape.com Customer Service will issue an RMA number and return guidelines for all acceptable DOA returns within two (2) to three (3) business days after transmission of the varscape.com Return Request Form.
8. Should the request for RMA not be granted by varscape.com, notification as to the reason for rejection will be transmitted to the customer.
9. The RMA is valid for 14 calendar days from the issuance to receipt of the item at the varscape.com logistics center.
10. If product is received without a varscape.com RMA number, or the said return is received outside the valid 14 calendar-day time limit, the item(s) will be returned to the reseller with return shipping and insurance paid by the reseller.
11. Customers with credit terms that request an advance replacement for the DOA item will be invoiced for said replacement product. DOA advance replacements will be shipped freight free via ground service. Credit will be applied to your varscape.com account when the DOA product is accepted, verified and approved by varscape.com.
12. Customers with Credit Card accounts that request an advance replacement will be invoiced and charged for the replacement item. The advance replacement item will be shipped freight-free. Credit will be applied to your account when the DOA product is accepted, verified and approved by varscape.com.
13. Product being returned to varscape.com as DOA will be subject to testing. If product returned is tested and not found DOA, the product will be returned to the customer. The customer will be charged freight and insurance on the return.

Non-DOA Return Policy

1. Non-DOA Product must be un-opened. If a manufacturer/vendor seal is located on the item, it must not be broken. The Product box must be clean and undamaged, with no usage marks of any kind. Product must be Factory Sealed in fully resalable condition. Product must be free of any external markings, stickers, etc.
2. Non-DOA Product that does not contain a manufacturer/vendor seal must contain the original packaging, both inside and outside. All Non-DOA products without a seal will be opened and inspected by a varscape.com RMA Technician. Product must be complete with all manuals, cables, warranty cards, static bags, etc., just as it was originally received by the customer.
3. Non-DOA Items(s) will be returned to the customer with return shipping and insurance paid by the reseller if not in resalable condition.
4. Customers have 14 days from the date of varscape.com invoice to request a Non-DOA return.
5. All Non-DOA returns will be assessed a restocking fee of 20 percent or $50.00, whichever is greater.
6. Configured, varscape.com-staged, special order, software and software license keys are not returnable to varscape.com as DOA or Non-DOA product.
7. Varscape.com will not issue an RMA number without the completion and submission of the varscape.com Return Request Form.
8. The submission of a varscape.com Return Request Form does not constitute or authorize the return of product to varscape.com. An RMA Number must be issued.
9. Varscape.com Customer Service will issue an RMA number and RMA Return Guidelines for all acceptable Non-DOA returns within two (2) to three (3) business days after transmission of the varscape.com Return Request Form.
10. Should the request for RMA not be granted by varscape.com, notification as to the reason for rejection will be transmitted to the customer.
11. The authorization is valid for 14 calendar days from the RMA issuance to receipt of the item at the varscape.com logistics center.
12. All Non-DOA Return Authorizations must be shipped to varscape.com in a double shipping box.
13. If product is received without a varscape.com RMA number, or the said return is received outside the valid 14 calendar- day time limit, the item(s) will be returned to the customer with return shipping and insurance paid by the customer.
14. For customers with credit terms, credit will be applied to your varscape.com account, less the restocking fee, once the product is accepted, verified and approved by varscape.com. For Credit Card customers, a credit, less the restocking fee, will be applied to the credit card account charged for the initial invoice.
15. Customer is responsible for freight cost when returning all DOA and Non-DOA product.
16. Item(s) will be returned to customer, freight and insurance collect, should it be found that item(s) are not in resalable condition.